AI Customer Service Has a Forgiveness Problem

AI Customer Service Has a Forgiveness Problem

The Gist AI needs to meet a tougher standard. Research shows customers are less likely to forgive AI for making mistakes, especially in high-stress situations....

Accuracy isn’t enough. Perception, emotion and trust still tilt the scale.

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FHMnews is the result of a rebellion that transcended frustration. Look around you. As PK puts it, the people in this circle think one thing, say another, and do another. We shook up all three, confined within one circle, and decided to write as they think and speak. News, views, and everything beyond.

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