To Avoid Care Disruptions, Know When the Clock Runs Out on Your Prior Authorization

To Avoid Care Disruptions, Know When the Clock Runs Out on Your Prior Authorization

A Massachusetts woman knew the medicine her doctor prescribed required preauthorization, but she didn’t realize the approval had an expiration date. It took nearly three weeks of phone calls and paperwork to get her prescription refilled.

Sarah Boden and Oona ZendaIlustrations by Oona ZendaA woman with multiple sclerosis wanted to be able to walk up the stairs at home without losing her balance. Her doctor prescribed medicine that hel… [+8376 chars]