Customer call recordings in India lack true consent. Companies record calls for quality checks, but customers have no choice. This data collection, even for AI, raises privacy issues. A clear audit trail for mined data is essential. Stronger rules are needed …
Recording of customer service calls without consent is illegal in India as it violates privacy. Yet, consent is deemed to have been acquired through a mandated declaration at beginning of calls, usua… [+1558 chars]
