Forrester’s CX Forum East brings CX leaders together in New York City to tackle the most urgent challenge of the AI era: building experiences that technology can’t replicate. Learn how to get the most from the two-day event.
Customer experience has entered what may be its most paradoxical era: AI can make interactions faster, journeys smarter, and service more scalable yet trust is brittle, differentiation is harder, an… [+6956 chars]
