Call Center Technician Explained A Failing SSD Warning To A User, But His Team Lead Overheard And Corrected Him, Insisting That It Actually Just Means The Computer Needs A Firmware Update Instead
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Some people will argue that they’re right, even when you know 100% that they’re not.
So, what would you do if a user called in with a clear hardware failure warning and you explained … [+2766 chars]