Call Center Technician Explained A Failing SSD Warning To A User, But His Team Lead Overheard And Corrected Him, Insisting That It Actually Just Means The Computer Needs A Firmware Update Instead

Call Center Technician Explained A Failing SSD Warning To A User, But His Team Lead Overheard And Corrected Him, Insisting That It Actually Just Means The Computer Needs A Firmware Update Instead

It's funny how often this happens.

Pexels/Reddit Some people will argue that they’re right, even when you know 100% that they’re not. So, what would you do if a user called in with a clear hardware failure warning and you explained … [+2766 chars]