Why the Commonwealth Bank of Australia Opened Up to Customers about Credit Card Risks

Why the Commonwealth Bank of Australia Opened Up to Customers about Credit Card Risks

A case study on the pros and cons of what happens when a company chooses to “overshare” in the name of transparency.

BRIAN KENNY: Welcome to Cold Call, the podcast where we dive deep into the groundbreaking ideas and Harvard Business School case studies. When companies talk about transparency, they usually mean jus… [+27194 chars]